Frequently Asked Questions (F.A.Q.)
General
- What is my library password?
- What if I forgot my library password?
- What is my EOU ID number?
- How do I find books and articles?
- How do I request materials from library catalogs?
- How do I renew materials?
- What are your overdue fines?
- Where are electronic and print reserves?
- How do I access online library resources?
- How do I access the AV media library?
Online Databases
Can't find your answer? See more Research Help, or Ask a Librarian.
General
What is my library password?
Your library account is created with a default password: your last name, all lower case letters, with no spaces or punctuation. The first time you log in, you will be asked to change it. Your new password must be at least seven characters in length, and contain at least one letter and one number. Passwords are case sensitive.
If you have trouble logging in, you can reset your password. Follow the instructions for forgotten passwords.
What if I forgot my library password?
Go to the library login page, and follow the link that says "Forgot your password?". Instructions for resetting your password will be sent to your EOU email address. Contact the library if you have trouble.
What is my EOU ID number?
Your EOU ID number is a nine-digit number starting with "9." You may already be using it to log in to Webster. If you don't already know your EOU ID number:
- Log in to Webster using your Social Security number and your Webster PIN.
- Select the link "Personal Information" and you will find an entry for "What is my student ID?" The number will be at the bottom of that page.
How do I find books and articles?
For a general guide to finding books and articles, use our Pathfinder for Library Research.
How do I request materials from library catalogs?
Find the search form labeled "Books & more" on the library home page. Several catalogs are available: EOU Pierce Library, Summit (academic libraries in the Northwest US), Sage Library System (libraries of eastern Oregon), and WorldCat (libraries worldwide). Try the catalogs in the order listed for quickest access to materials.
Students who live outside of Union County may request that library materials be mailed to their home. We ask that students who live in Union County pick up materials in person.
Detailed instructions for requesting materials from the catalogs can be found in the Pierce Library Tutorials.
How do I renew materials?
You can usually renew items from the EOU library online. Log in to your library account, select "Items Checked Out," and renew the materials as needed. If you cannot renew online--for instance, if the items are already overdue--use the following guidelines, making sure to give us your full name and the title of the material(s) you are renewing:
- For Interlibrary Loan materials: Contact the Interlibrary Loan office by email or phone at 541-962-3735.
- For other materials: Call the Circulation Desk at 541-962-3864, or stop by the library to renew items.
What are your overdue fines?
View our policy on Overdue Library Materials and Fines. Detailed information can also be found in the Interlibrary Loan section below.
Where are electronic and print reserves?
Electronic reserves are stored in Blackboard. Any electronic readings will be available in the Blackboard shell for the course.
Physical course reserves (books, videos, etc.) are available from the circulation desk, and most are restricted to use in the library. You can search course reserves by professor name and/or course name to see reserves that are held at the library.
How do I access online library resources?
Online library resources can be accessed from off campus using your EOU ID number and library password. See this answer if you don't know your library password.If you don't already know your EOU ID number, use these instructions to find it.
How can I borrow the Tech Fee Media Loan Library equipment?
Students enrolled in certain courses may check out still cameras, video cameras, and accessories from the Tech Fee Media Loan Library. The normal checkout period is for 3 days.
- The student must have permission from their instructor.
- The student must read AV policies and procedures.
- The student must complete and have on file a Use Agreement Form.
Online Databases
How do I find an article?
See our General Instructions for Searching Subscription Databases.
What is "Find It?"
"Find It" is the library's link resolver service. In many article databases, you may see a link with this button:
Typically you will see this when the database includes information about an article but does not include the full text of the article.
Clicking on the "Find It" button will search all the library's databases and the EOU catalog to see if we have access to the full text. Depending on what we hold, you may see one of three different results:
- If we have access to online full text in any of our databases, you will be directed to full text of the article.
- If we have the journal issue in print, but not in online full text, you will be shown a link to information on the journal in the EOU catalog.
- If we don't have online full text or print, you will be shown a link to EOU's Interlibrary Loan (ILL) service. Follow the link to a form, pre-filled with the article information, that you can use to request a copy of the article.
